Thank you for choosing Seattle Kimchi! We take great pride in making our kimchi fresh to order, just for you. Because of this commitment to quality and food safety, all sales are final.

Due to the perishable nature of our products, we do not accept returns or offer refunds for any reason other than a product quality issue that occurred during shipping.

Incorrect Shipping Information It is the customer's responsibility to ensure the shipping address is entered correctly at checkout. We cannot be held responsible for any spoilage or quality issues that arise from an incorrect or incomplete shipping address. Orders with incorrect addresses are not eligible for a refund or replacement.

Damaged or Spoiled Products If your order arrives damaged or spoiled, please contact us at [your email address] within 24 hours of delivery. To help us resolve the issue quickly, please include a photo of the damaged product and the packaging. We will review the issue on a case-by-case basis.

This revised policy clearly states your general no-refund policy while providing a specific, fair exception for issues caused during shipping. It also directs customers to contact you via email, helping you manage all inquiries in one place.